Terms & Conditions

Terms and conditions of works or services or both

We will not take responsibility for weather conditions, or acts of god slowing or stopping works, may it be under a contractual status or not.

We do not use cheap materials: they are reserved for people who want to pay twice.

All materials remain the property of Torque Electrical Limited until paid for in full, including VAT.

Please note that we operate on a strict 31-day payment period from the date on which the works start or the date at the top of this invoice whichever comes first. Please note this invoice is locked into a PDF file at our end.

All unpaid invoice(s) after the 31-day period will have applied statutory interest under the Late Payment of Commercial Debts Act, as amended in 2002 - the current rate at which we charge is 8% on the complete figure, including VAT and is compounded.

After this 31-day period we will pass this invoice to our debt collection agency, who will charge you to recover unpaid funds on top of the of 8% interest rate and the total compounded interest value plus the original works value.

You are responsible for making sure we have clear access to site and working space.

It is taken that if there is a verbal instruction to do the works described above, it is considered an unsigned agreement, and an agreement to pay nonetheless.

Any quote is based on the job done, and if there is congestion charge/s and/ or parking charges applicable, they are chargeable to you the person paying the invoice.

All our work is covered for 5 years. In the event that something goes wrong with our work due to bad workmanship, we will fix it free of charge (minimum notice period required of at least two weeks) although we endeavour to respond quickly but sometimes we have contractual arrangements with other customers.

Note to above if you allow an instructed person/s to adapt change or investigate our works before we have a chance to ourselves, the above cover is no longer valid.

Unfortunately we cannot - and will not - apply this cover to the materials used. If a fault occurs due to faulty materials, this cost will be passed to you the customer and you will need to recoup this from the manufacturer as your statutory rights.

If however, a fault is caused due to a third party of any description, we will apply a charge for the works taken place to rectify the fault.

Note to the above two conditions, we will always assist you with acquiring spare parts or assist you with premature product failure and never leave a client high and dry.

Note to above this also goes for acts of god or criminal damage.

All works requested outside of any quote will require a variation order to be signed by the client who is responsible for paying for the work, or an appointed representative instructed by the client, before these variations will be carried out, no exceptions.

Supply and fit is correct unless there is a mention of supply/supplied or supply fit/supplied fitted by a third party.

With regards delays to projects due a change of circumstance and or variation of works however caused is deemed to be added to the project completion date and may effect time scales of ongoing works set out due to scheduling of staffing or working force due to arrive at new projects during said timings we cannot accept responsibility for this.

Making good is not included in the quote/invoice and would have to be carried out separately to our works we can arrange for someone to carry out the making good for you at your cost

Please also note that appointments missed by clients or an appointed reprehensive of the client are still chargeable (subject to discretion) this will be for the time spent getting to the appointment and any other costs that could reasonably be expected to occur.